Text version for 'using an ATM'

To withdraw £20 cash from an ATM (Automated Teller Machine) and get a receipt, these are the steps involved:

Check the slot on the machine looks normal and hasn’t been tampered with.
Insert your card into the slot, making sure it is the right way round.
Follow the screen prompt: PLEASE ENTER YOUR PIN NUMBER
Read the screen prompt: PLEASE SELECT THE SERVICE REQUIRED (e.g. display balance, cash, cash with receipt, mobile phone top up, mini statement, other services).
Select ‘cash with receipt’
Read the screen prompt: PLEASE SELECT THE AMOUNT REQUIRED (e.g. £10, £20, £30, £40, £50, £100, £200, Other).
Select £20
Follow the screen prompt: YOUR REQUEST IS BEING PROCESSED PLEASE WAIT
Follow the screen prompt: PLEASE TAKE YOUR CARD. YOUR CASH IS BEING COUNTED
Read the screen prompt: THANK YOU FOR USING RBS

When using an ATM you are given lots of options:

Display balance – you can check how much money you have in your account
Cash – you can withdraw money without getting a receipt
Cash with receipt – you can withdraw money with a receipt which will tell you how much was withdrawn, the location of the machine, your balance, the date and time of the withdrawal and how much more money you can withdraw that day
Mobile phone top up – you can enter your mobile number and top up the credit on your phone
Mini statement – you can get a print-out showing your last six transactions
Other services – you can, for example, change your PIN or order a new cheque book.

Here is some useful information about your Personal Information Number (PIN):

When the bank sends you your card, they will send the PIN separately for security reasons.
You can change your PIN to a number you can easily remember.
You should never give your PIN to anyone else or write it down.
When you’re entering your PIN, check no-one is watching over your shoulder.
If you suspect someone knows your PIN, contact the bank immediately. If you do not take care to keep your PIN secret, you may be held liable for any losses from your account.